FREQUENTLY ASKED QUESTIONS

Have a question about our creative services or drone services? Here are the most commonly asked questions and our answers. 

CREATIVE SERVICES

  • What are your rates for your video services?

A: Production costs are dependent upon the scope of your project and the turnaround time required. Rates are generally quoted based on three variables: 1. Overall deliverable 2. The amount of production and post-production time needed to complete that deliverable 3. Location & time of day. For a quote on your next project, email info@whiteclouddrones.com

 

  • What should I know about my project before requesting a quote?

A: We recommend you understand the type of video you want to create, what your budget is, and your timeline for the video production. Not sure what your project will require? We are happy to discuss your next project needs. 

 

  • How many edits/revisions are included? 

A: Two rounds of revisions are included with every project. We call it the Rough-Cut and the Final-Cut. If, for any reason, additional corrections are necessary, there is an additional revision fee.

 

  • Will there be any additional costs with my video production that are not on the original quote?

A: There are no hidden equipment or crew fees

  • Who owns the footage you shoot for me?

A: You own the rights to your footage. FOREVER!

  • Do you offer graphic design, animation, and narration services?

A: Yes, we work with a network of creatives and voice talent actors on the productions that require these services.

 

  • Do you travel for work outside of San Antonio?

A: Yes, we travel throughout Texas, the United States, and internationally.

 

  • Do you charge extra for travel?

A: Yes, travel is a separate charge and includes fuel, transportation, and accommodations where applicable.

DRONE SERVICES

  • Are your drone pilots certified/licensed?  

A: Our drone pilots are FAA Part 107 certified and registered, and we can provide their credentials before the start of a project. Additionally, suppose the location you’re requesting is in a specific Class of Airspace that requires authorization. In that case, we will provide all necessary documentation (flight plan, authorization documents, etc.)

to you before our project. 

 

  • Are your drone pilots and photographers insured?

A: We carry a 1 million dollar unaggregated aviation insurance policy that meets the standards of most of our clients.

 

  • What kind of drone services do you provide?

A: We offer aerial photography, videography, construction tracking, inspection, and asset mapping.  

 

  • What are your rates for your drone services? 

A: Our rates are based on the scope of work and turnaround time of each project. To request a quote email info@whiteclouddrones.com.

 

  • Can you fly at night legally? 

A: Yes, We do hold a Certificate of Waiver or Authorization: 14 CFR § 107.29 Daylight Operation allows us to fly in the nighttime hours. Special provisions apply when operating a drone at night and will ensure you are aware of any special requirements needed to operate safely and legally if flown at night. 

                

  • Can you fly near airports? 

A: It depends. Some locations and areas are completely off-limits. We can fly near most airports if we obtain the necessary legal permission, which may require days to receive authorization. If you are unsure of the accessibility of a particular location, give us a call, and we will connect with Air Traffic Control and the FAA to verify authorization. 

 

  • Do you sell drone equipment?

A: We do! We are an authorized distributor of all UAV FLIR equipment, HPRC hard cases, and Blue Vigil UAV tether solutions. We are also a partner dealer for Drone Nerds. Between all of these suppliers, we can virtually offer all UAV related products at a discounted price. 

 

  • Do you repair drone equipment?

A: Currently, due to the Pandemic, we are unable to service any drones physically. However, if there is a way for us to service, repair, or provide consultation services over the phone, we’re here to help. 

 

More questions or need a quote?

Authorized Dealer

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110 E. Houston St.

7th Floor

San Antonio, TX 78205

Email White Cloud

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